Frequently asked questions
Got a question? Take a look at our most frequently asked.
General
If you don’t have access to a printer, simply take the QR code from your order confirmation email to your local Post Office and they’ll print your postage label for you.
There’s no need to print anything at home, just make sure the full QR code is visible on your phone or device when you arrive.
We offer payment by PayPal or bank transfer, and you can choose your preferred payment method when placing your order.
Once your device has been inspected and everything has been confirmed, we’ll process your payment using the method you selected. We aim to inspect your device and issue payment within 48 hours of receiving it.
We strive to process payments within 48 hours of booking your gadget into our system. This timeframe begins once your gadget is officially logged and recorded by our team, not based on the delivery date shown by postage tracking. This method helps us ensure accuracy and avoid discrepancies caused by postal tracking errors.
Please note that the 48-hour payment window is a guideline. We aim to adhere to this schedule, but it is not a guarantee. Payments are only processed on business days, which are Monday to Friday, excluding bank holidays and public holidays. If the processing window overlaps with a non-business day, it will resume on the next business day. Additionally, any issues such as account locks or necessary adjustments to your original quote may extend the time it takes to receive your payment. We appreciate your understanding and are committed to processing your payment as swiftly as possible.
During the checkout process you are given the option to be paid via Paypal or Bank Transfer.
Yes. Our free Royal Mail postage service includes cover for devices valued up to £150.
If your device is worth more than £150, you can purchase additional cover directly through Royal Mail before sending your parcel for extra peace of mind.
Yes. Once you’ve sent your device, you can track its journey using the tracking number included in your order confirmation email.
We recommend keeping your tracking number until your trade-in has been completed. We’ll also let you know when your device arrives safely, so you’ll know exactly when it reaches us.
We’ll send you a confirmation as soon as your device arrives with us.
If you’ve used a tracked postage service, you can also follow your parcel’s journey using your tracking number until it’s delivered. Once we’ve safely received your device, we’ll keep you updated as it moves through inspection and payment.
All we need is your gadget/s, no additional details are required, your order number will be printed on the postage label.
If the condition you have selected requires you to send in additional accessories, please include these in with your parcel.
You can drop your parcel off at any Royal Mail Post Office or arrange for Royal Mail to collect it from your home if that’s more convenient.
If you don’t have a printer, simply use the QR code included in your order confirmation email and the Post Office can print your postage label for you. If you selected an alternative courier during checkout, you can also use your chosen courier’s drop-off locations.
We advice all our customers to remove and delete all personal information before sending us their gadgets, however for your piece of mind, we do make an effort to delete any personal information.
Often you may have a large collection of Gadgets that you wish to sell as one large job lot, we offer a free valuation service, simply send an email to [email protected] or contact us here with your details and the collection you wish to sell, and we will reply within 24h.
Once you’ve placed your order, you can send your gadget using our free Royal Mail postage service, book a Royal Mail collection or, if selected during checkout, use your own courier.
Your order confirmation email includes everything you need, including your postage label or QR code, tracking details and instructions for your chosen postage option. Whichever method you choose, we recommend using a tracked service and keeping your tracking number until your trade-in has been completed.
The time it takes depends on when you send your device, but once it arrives with us, we aim to inspect it and process your payment within 48 hours.
You’ll receive updates throughout the process, from confirming your device has arrived to letting you know when your payment has been processed, so you’ll always know what stage your trade-in has reached.
At Gadget GoGo, we buy all sorts of Apple devices from old Macbook Pro laptops all the way through to Apple Watches, iPads and iMacs. So if you decide to sell your mac with us, you can also get cash for your old tech too.
Yes! At Gadget GoGo, our aim is to reduce the amount of e-waste going into landfill and encourage as many people as possible to let us give their tech a new lease of life.
We buy all tech regardless of its condition. If your device is water damaged, scratched or has just generally seen better days, we’ll still buy it. Our technicians can often refurbish them, and if not, we recycle them responsibly to prevent e-waste.
Check out some of our recent guides to find out more:
- Where and how to sell broken consoles
- Sell Your Broken iPhone – Turn Your Faulty Or Broken iPhone Into cash
- Sell Your Broken iPad for Cash Today
We also buy; broken Apple Watches, Broken Smart Speakers and more. In fact, if you can find it on our site and you’ve got one that’s broken. We’ll buy it. Guaranteed!
At Gadget GoGo, we buy all tech, regardless of age and condition. Some of our popular devices include:
Our One Gadget. OneTree. commitment means that for every gadget you sell, we’ll plant a tree to help combat climate change. You don’t actually have to do anything, as soon as you sell your gadget to us, our team will plant a tree on your behalf and you’ll receive an email confirming it!
Trading in your old tech has never been easier with Gadget GoGo. We’re one of the fastest-growing tech recyclers in the UK and thousands have trusted us to offer them the best price for their tech.
We offer a simple three-step process, search it, send it, spend it.
Step 1 – Search for your gadget accept the quote and complete the checkout
Step 2 – Package and post your item using our free postage label
Step 3 – Our team will then test your tech and pay within 48hrs.
Once we receive your gadget, we’ll inspect it to confirm it matches the details provided when you placed your order before processing your payment.
If everything matches your original quote, we’ll aim to inspect your device and issue payment within 48 hours of receiving it. If we identify any differences, we’ll explain our findings and discuss any revised offer with you before moving forward.
After your trade-in is complete, your device will either be refurbished for resale, used for parts or responsibly recycled, depending on its condition.
Three steps. That’s it. Search it, send it, spend it.
Step 1
Using our easy search box, find the gadget you wish to sell, choose the condition of your item, accept the quote and complete the check out.
Step 2
Package up your item, print out your free prepaid postage label and drop it off at your local Post office.
Step 3
Sit back, put your feet up and get paid, we pay all our customer within 48h of receiving their item.
Featured categories
Whatever you’re looking to sell, we can help. Check out our favourite types of gadget.
